Frequent Ask Questions

General Question

What is amfreelance.amtechnology.info?

amfreelance.amtechnology.info is an online and mobile platform that connects local sellers and small businesses with local needs, allowing buyers to get help with everyday tasks. Click on the link below.

https://amfreelance.amtechnology.info/default

How do I download the amfreelance.amtechnology.info App?

You can download amfreelance.amtechnology.info App from either Google Play store. Click here to download or the Apple store. Click here to download.

Is the website the same as the App?

amfreelance.amtechnology.info's website operates the same as the Mobile App.

How do I use the App?

There is a user manual on the top of the page that can guide you. Click here to access user manual.

Is Amfreelance.amtechnology.info available in other countries?

Amfreelance.amtechnology.info is open for buyers internationally but available to local sellers in Kenya.

Is customer support 24/7?

Our customer support will be available around the clock.

What languages does amfreelance.amtechnology support?

Amfreelance.amtechnology supports several languages globally. You can select a language of your choice from the footer of the home page, "Select Language."

What is the online status?

The online Status is indicated by a small green circle below the seller’s image profile, which lets you know that the seller is currently logged in to amfreelance.amtechnology’s website or mobile application.

 

Where do I file a complaint?

Go to the header/footer and click on the contact us button.

How do I file a complaint?

Via our customer support email ([email protected]), you can send us an email and well get back to 

you.

Is my personal information safe?

We care about your privacy. You can read our Privacy Policy Page for more information.

How can I communicate with customer support?

You can communicate with customer support by providing your name, email, phone number and submitting your complaints on "Contact us." You'll get a quick response from our customer care staff.

How do I update my registration details?

To update your registration details, log in to your account and go to your profile to make the changes.

How do I de-activate my account?

We hate to see you go, but if you insist, see how to close your account.

How long is the registration verification process?

The registration process takes less than 5 minutes.

 

What is the Privacy Policy?

You can learn more about Privacy Policy on the footer of the homepage.

Buyer/Seller Terms and Conditions?

You can read our Terms and Conditions on the footer of the homepage.

How does amfreelance.amtechnology.info protect my privacy and keep my information secure?

We care about your privacy. You can read our Privacy Policy Page for more.

 

Buyer

What does Amfreelance.amtechnology offer the Buyer?

Buyer

•       Free to use: Join our Community through FREE registration. 

•       Free quote estimates: You’ll get access to multiple quotes from various local sellers at no cost.

•       Hire confidently: View sellers' prices, reviews, photos, and business profiles and hire the best for that job.

How do I register as a buyer?

•       Go to www.amfreelance.amtechnology.info/default website.

•       Click on Sign Up or Register with Us.

•       Choose the buyer option.

•       Enter a valid phone number.

•       Enter the verification code sent to your phone.

•       Enter the name you want to be displayed on your profile and location and confirm your password.

•       After registration, you’re assigned X FREE Credits.

•       You can now post a job or search the seller's marketplace.

 

How do I change my password as a buyer?

•       Click on your account.

•       Select “change password.”

•       Add and confirm the new password.

•       Click on the "change password.”

Can I contact the seller before making a booking?

Yes, you can contact the seller through their mobile phone or email and negotiate the pricing before making a booking.

How do I communicate with the seller?

A buyer can contact and communicate with a seller within and outside the platform.

Outside the platform:

•       A buyer can contact the seller through their mobile phone or email.

•       They can negotiate on the pricing and make payments OUTSIDE the platform.

Within the platform: Buyer’s Profile

•       Go to Hire a Seller.

•       Smart search the category you require service.

•       Enter your full address, location, and distance

•       Do the advance search.

•       You’ll use the assigned credits to unlock the seller’s contacts

•       You can chat with the seller on “chat with me.” Or

•       Make a direct booking for the service on “Book/Order.”

 

How do I hire a seller?

You can hire a seller from your buyer's profile by searching for the best seller for the job, negotiating the price, and strike a deal before hiring.

Can I hire more than one seller?

Yes, you can hire more than one seller from various categories within the platform.

 

How can I communicate with customer support?

You can communicate with customer support by providing your name, email, phone number and submitting your complaints on "Contact us.” You'll get a quick response from our customer care staff.

Can I edit my order once booked?

Yes, you can, by communicating with the seller via 
chat.

How do I book a recurring seller?

You can book a recurring seller by using or calendar option that will be available in the near 

future.

How do I add sellers to my favorites?

Go to the profile of the seller and click on the like/favorite button i.e., love icon.

 

Seller

Do I have to pay a registration fee to become a seller?

You do not need to pay any fee as a seller during registration.

What does Msaada Opus offer the Seller?

•       Register your business with a few simple steps.

•       Join for FREE.

•       Create a professional profile and showcase your services to potential buyers.

•       Chat directly with buyers through Chat bot.

How do I register as a seller?

•       Go to www.amfreelance.amtechnology.info/default website.

•       Click on Sign Up or Register with Us.

•       Choose the seller option.

•       Enter a valid phone number.

•       Enter the verification code sent to your phone.

•       Enter the name you want displayed on your profile & location and confirm your password.

•       Choose and submit the category you'll offer your service(s).

•       Fill up your individual or company's basic information, contact details, introduction, payment method, service Ads, and team members (if any).

•       Click the save button to complete the registration process.

How do I communicate with the buyer?

A seller can contact and communicate with a buyer within and outside the platform.

Within the platform: Seller’s Profile

You can chat with the buyer through the Chat bot.

Outside the platform

A seller can contact the buyer through their mobile phone or email and negotiate the pricing before beginning the work.

What if my category isn’t on the listed categories?

If your category is not in the listed category, you can choose one that relates to the category you're looking for.

How can I advertise on the home page?

Currently, we are working on this segment. Once complete, you'll be able to advertise with us by clicking the "Advertise with us" and stating your interest.

What is the verification process?

We have two verification criteria, i.e., through your phone number (code sent) and email address (a link confirmation).

What requirements do I need to become a seller?

To become a seller, you must have a genuine phone number, valid email, and full name as indicated on your Government Identification Card (ID). If you're registering a company, you must ensure you provide valid company registration documents.

How much commission does amfreelance.amtechnology.info take from my orders?

Currently, we do not charge any commission per order. We'll notify you once we implement it in the future.

As a seller, can I also be a buyer?

Yes, you can both be a seller and a buyer from the same profile account.