Types of Users on ServiceMate
ServiceMate is a dynamic marketplace connecting service professionals and clients seamlessly across various categories. Here are the primary user types on our platform:
Service Provider:
Professionals offering diverse services in categories such as:
- Accounting and Finance
- Agriculture
- Assessments
- Automobile
- Business
- Computer & Mobile Phones
- Event Venues
- Events and Entertainment
- Food and Beverages
- Graphic Designing
- Handmade Crafts
- Handyman
- Home Services
- Logistics
- Music & Audio
- Personal Care
- Sales and Marketing
- Software Programming
- Tailoring & Outfits
- Tutor & Training
- Video & Animation
- Writing & Translation
Clients:
Individuals or businesses seeking services in the mentioned categories.
- Benefit from a wide range of skilled professionals.
- Find the right service provider for your unique needs.
- Simplifies the process of locating, consulting, and hiring service professionals.
How to Register as a Client
- Go to the ServiceMate website's registration page.
- Click on "Sign Up" or "Register with Us."
- Choose the "Client" option.
- Enter a valid email address.
- Enter the verification code sent to your email.
- Provide the name you want to display on your profile, your location, and confirm your password.
- Congratulations! You can now post a job or explore the seller's marketplace.
How to Post a Job Request
Login:
- Visit the ServiceMate website.
- Log in to your account.
Create a Request:
Select a Category:
- Choose the relevant category for your job request.
Provide Job Details:
- Offer a brief, clear description of your job requirements.
Contact Information:
- Enter your full name, email address, and location.
Estimated Budget (Optional):
- If you have a specific budget in mind, you can include it.
Add Visuals (Optional):
- If you have any relevant images or documents to support your request, you can upload them.
Submit:
- Review your request.
- Click "Post Job" to submit your job request.
Your job request is now live on ServiceMate, ready to connect you with qualified service providers who can assist you.
Client's Job Posting Process
Post a Job:
- Once a client posts a job, it will be showcased on the ServiceMate marketplace.
Notification to Service Providers:
- All qualified and experienced service providers relevant to the job will be immediately notified via email alerts.
Suggested Service Provider Profiles:
- ServiceMate provides clients with profiles of qualified service providers best suited for the job.
Service Provider Responses:
- Service providers promptly respond to the job posted by the client.
Client Alerts:
- The client receives in-platform and email alerts when a service provider expresses interest in their job posting.
Initiate Communication:
- The client initiates the first message to the service provider.
How a Client Communicates with a Service Provider
A Note on Independence:
ServiceMate empowers users to manage their payment options and negotiate terms independently. The determination of work scope and pricing is entirely at the discretion of our users.
How to Make a Booking as a Client
Visit ServiceMate Website and Login:
- Go to the ServiceMate website.
- Log in to your account.
Search for a Service Provider:
- Use the search bar to find a service provider who matches your requirements.
Review Service Provider Profiles:
- Click on the service provider's profile to learn more about their expertise.
Select Your Service:
- Click on "Book/Order" to initiate the booking process.
Choose Date and Time:
- Select your preferred date and time for the service.
Confirm Your Booking:
- Confirm your booking, and it will be sent to the service provider.
Initiate Communication:
- The service provider will receive your booking request and respond through a chat conversation.
Payment Process:
- The service provider will send an invoice to you. Alternatively, you can directly book the service once you both agree on all the requirements.
Invoice Confirmation:
- After receiving the invoice, you can confirm the booking by selecting the date and time.
Service Delivery:
- The service provider will provide the requested service and send you a note regarding the completion.
Client's Decision:
- You have the option to either accept or reject the work delivered by the service provider.
Feedback and Review:
- If you accept the work, you can leave feedback by providing a review and rating.
Order Continuation:
- If the client rejects the work, the order will proceed based on the given scenario and client preferences.
A Note on Independence:
ServiceMate empowers users to manage their payment options and negotiate terms independently. The determination of work scope and pricing is entirely at the discretion of our users.
How to Register as a Service Provider
Visit ServiceMate Website:
- Go to the ServiceMate website.
Click on "Sign Up" or "Register with Us."
Choose the "Service Provider" option to create your service provider profile.
Provide a valid email address.
Enter the verification code sent to your email.
Profile Details:
- Fill in the name you want to display on your profile.
- Specify your work location.
- Confirm your password.
Business Info:
- Upload a real picture to personalize your profile.
- Choose whether you are an individual or a company.
Specialties:
- Add or delete your service specialties.
- Advertise your services by creating service ads.
Select Service Type:
- Specify if your services are digital or physical.
Select Category:
- Choose the relevant category for your services.
- Select the sub-category, if applicable.
Service Name:
- Specify the name of your service.
- Choose your preferred currency (e.g., PKR, USD).
- Set your service price.
- Select whether it's a fixed price or hourly rate.
- Provide a brief service description (between 20 to 100 characters).
- Upload an image related to your service.
Completing Your Service Provider Profile Information:
Basic Info:
- First Name
- Last Name
- Add your date of birth.
- Choose your gender.
- Input your contact details, including your email address.
- Include your address.
- Write an introduction about yourself.
Profile Video (optional)
Payment Methods:
- Select the payment methods you accept (e.g., M-Pesa, Cash, Bank Account, PayPal).
Social Media Links:
- Include links to your social media profiles, such as Facebook, YouTube, Instagram, Twitter, and your personal website.
- By default, these will be locked, and you need to unlock them using credits if you want to display your social media on your profile to increase the credibility of your profile on ServiceMate.
Team Members:
- If you have team members, provide their names, roles/job titles, expertise, and images.
Identity Proof:
- Specify your ID issuing country and provide your ID number.
- Attach an image of your ID document.
Certificate:
- Add details about your certificate, including the institute's name, registration number, and a description.
- Upload the certificate document.
Change Password:
Forgot Password:
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